Services Offered

• About
• Services Offered
• Standards of Practice
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Workplace Conflict Resolution Services:

The Informal Resolution Services Program Director will:

1. Provide a respectful, *confidential, and impartial space for individuals to discuss concerns.
   
2. Help to clarify issues and interests, identify goals, and develop a range of options for resolution.
   
3. Coach individuals on how to manage a difficult situation or engage in a difficult conversation.
4. Conduct mediations/facilitated conversations between individuals in conflict.
5. Offer trainings on conflict resolution skills and practical tools.

Title IX Alternative Dispute Resolution Services:

1. The Title IX Alternative Dispute Resolution Process is a voluntary, *confidential, and impartial process between Complainant and Respondent to resolve the allegations following the filing of a formal complaint and prior to a formal determination on the allegations.
2. The Alternative Dispute Resolution process cannot be offered if the Complainant is a student, and the Respondent is an employee.
3. For additional information, please refer to the Alternative Dispute Resolution Flow Chart and FAQs.

Workplace Conflict Resolution Training:

1. Necessary Knowledge: learn a new way of thinking about and approaching conflict.
2. Successful Conflict Conversations: learn a practical communication tool to resolve conflicts between yourself and others.
3. Third Party Resolution: prepares supervisors to take a proactive role to resolve conflicts between two other individuals under their supervision.
4. Conflict Resolution Skills and Practical Tools.
5. Mediation 101.

For more information on any of the services, please click the below link or contact Tal Lieber, Informal Resolution Services Program Director.

*Confidentiality:
The Director of Informal Resolution Services will keep confidential your identity and the information you share unless given permission to reveal specific issues to specific persons for the purpose of resolving the conflict. If mediation is requested, the Director of Informal Resolution Services will run a conflict check with designated officials and may share any agreement reached for approval.

Any disclosure to the Director of Informal Resolution Services, either in person or in writing, is strictly off-the-record and does not constitute a formal report of wrongdoing.

Contacting the Director of Informal Resolution Services is not a step in any grievance process. Thus, conversations with the Director of Informal Resolution Services do not constitute notice to the University of any claims a visitor may have.

Anyone who wishes to put the University on notice should invoke a formal grievance process, and the Director of Informal Resolution Services can provide referral information about whom to contact.

Exceptions to confidentiality: Imminent risk of harm to self or others;  allegations of sexual assault or sexual harassment; illegal activities; or required by law.